Our Team
Our team begins with a tremendous office staff, laying the foundation for great customer service. Our office supports our service technicians by helping them to be efficient and on time. We have customer representatives who not only schedule your appointment at your convenience, but are also responsible for dispatching and processing your invoice. This is our staff’s way of watching over you from beginning to end.
Our highly qualified team of service representatives are the brick and mortar of McGrew Service. Joining our service team is difficult. Not only do they have to be experienced, knowledgeable, and trustworthy, but it’s also important that our technicians be creative thinkers. Usually there’s more than one way to repair, replace, or install something. Therefore, excellent communication skills are a must so that our customers can decide what solution most suits their needs.
We offer certified, licensed technicians to service your needs. In addition to undergoing rigorous drug screening and background checks, McGrew Service makes sure that they receive ongoing training and certification in their areas of service. Our technicians are always up-to-date on the latest technology and methods to best serve you. At McGrew Service, we focus on skills and relational training for our technicians to give them all the “tools” that they need to be successful, offering you the peace of mind that you will have a professional, courteous, clean, and qualified technician at work for you. The average length of professional experience of our technicians is 22 years. When you call McGrew Service Company, you can rest assured that you will deal with the most highly trained and professional people in the electrical service industry today.
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Cole Jeffers Owner/CEO/Sales Manager |
Terrance Jeffers Director of Finance |
Lauren White Office Manager |
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| As the owner, Cole is a driving force behind the service technicians and their performance in the field. His ability to oversee day-to-day operations enables McGrew Service to operate efficiently, ultimately resulting in supreme service to our valued clients. As he leads with authority, he keeps the technician’s productive and the customer’s happy. | Terrance is Cole’s brother and has stepped in to take care of all of the back office work. He enjoys spending time with his son, travelling, and enjoying the outdoors. |
Lauren’s is the first face you see when you walk in the door. She always greets our customers with a big smile. She started at McGrew in 2019. She does the invoicing and payroll, assists with dispatching, calls our contract customers for their annual service, and makes sure everything in the office runs smoothly! Originally from Greenville, MS, Lauren graduated from Mississippi State University with a bachelor’s degree in psychology. After work, she enjoys spending time with her two children Zoe and Jamison. |
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Whitley Presley Dispatcher |
Chris Ware Electrician |
Joey Utton Electrician |
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| Whitley holds a vital role at McGrew Service Company as the very important dispatcher. Her voice is the one you'll hear when you call us. She answers all calls and makes sure that appointments are booked, keeping your schedule in mind and making sure the technicians are where they need to be, she keeps everyone in line and gets the job done. After work, Whitley switches her role to full time mom where she enjoys all things fun with her son, daughter, and her dog Savage. |
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Joey joined McGrew 4 years ago, and brought 16 years of experience as an electrician with him. He has been a tremedous asset to our company. Outside of work, he enjoys spending time with his children. | |
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Andrew Vincent Electrician |
Joel Depue Electrician Apprentice |
Gunnar Calhoun Electrician |
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Andrew has been in the electrical field for 5 years. Outside of work he enjoys being outdoors with his family, playing basketball, hunting, and fishing. He plans to someday get his Master’s License. |
Joel has worked for McGrew for 3 years. He also has been in electrical school for 3 years and is working towards a bachelor’s degree in counseling. Outside of work he enjoys volleyball, disc golf, medieval weaponry, and history. |
Gunnar has worked for McGrew for 2 years. He spent 4 years in electrical school, 2 years as a journeyman and will be taking his masters this year. Outside of work he enjoys hunting, fishing, and spending time with his friends and family. |
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Brett Muncrief Electrician |
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| Careful to complete each job with skill and expertise, Brett boasts over 32,000 work hours as a service tech. Due to of his uncanny customer satisfaction, we are willing to overlook the fact that his favorite quote is Bill Clinton’s “I feel your pain.” |
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