Our Team
Our team begins with a tremendous office staff, laying the foundation for great customer service. Our office supports our service technicians by helping them to be efficient and on time. We have customer representatives who not only schedule your appointment at your convenience, but are also responsible for dispatching and processing your invoice. This is our staff’s way of watching over you from beginning to end.
Our highly qualified team of service representatives are the brick and mortar of McGrew Service. Joining our service team is difficult. Not only do they have to be experienced, knowledgeable, and trustworthy, but it’s also important that our technicians be creative thinkers. Usually there’s more than one way to repair, replace, or install something. Therefore, excellent communication skills are a must so that our customers can decide what solution most suits their needs.
We offer certified, licensed technicians to service your needs. In addition to undergoing rigorous drug screening and background checks, McGrew Service makes sure that they receive ongoing training and certification in their areas of service. Our technicians are always up-to-date on the latest technology and methods to best serve you. At McGrew Service, we focus on skills and relational training for our technicians to give them all the “tools” that they need to be successful, offering you the peace of mind that you will have a professional, courteous, clean, and qualified technician at work for you. The average length of professional experience of our technicians is 22 years. When you call McGrew Service Company, you can rest assured that you will deal with the most highly trained and professional people in the electrical service industry today.
 |
 |
 |
||||
|
Cole Jeffers Owner/CEO/Sales Manager |
Terrance Jeffers Director of Finance |
Whitley Presley Administrative Director |
||||
| As the owner, Cole is a driving force behind the service technicians and their performance in the field. His ability to oversee day-to-day operations enables McGrew Service to operate efficiently, ultimately resulting in supreme service to our valued clients. As he leads with authority, he keeps the technician’s productive and the customer’s happy. | Terrance is Cole’s brother and has stepped in to take care of all of the back office work. He enjoys spending time with his son, travelling, and enjoying the outdoors. |
Whitley holds a vital role at McGrew Service Company as Cole's right hand. Her face is the first thing you'll see when you visit us. She manages the office and makes sure everything is running smoothly and efficiently. She also answers the phone and oversees the schedule, makes sure the technicians are where they need to be, keeping everyone in line and ensuring the office runs smoothly. After work, Whitley switches her role to full time mom where she enjoys all things fun with her son Bryce, daughter Hadleigh, and her dog Savage. |
||||
 |
 |
  |
||||
|
Susan Lowe Dispatcher |
Brett Muncrief Electrician |
Joey Utton Electrician |
||||
|
Susan answers the phone calls and schedules our customers with the technician that she feels best suits their needs in the most efficient and timely manner. She also coordinates the gas, plumbing, and permits for all jobs necessary. Outside of work Susan enjoys all things nature and spending time with her dogs. She is a proud mother and grandmother. |
Brett has been with McGrew since 2006. Careful to complete each job with skill and expertise, Brett boasts over 50,000 work hours as a service tech. Due to of his uncanny customer satisfaction, we are willing to overlook the fact that his favorite quote is Bill Clinton’s “I feel your pain.” | Joey joined McGrew in 2019, and brought 16 years of experience as an electrician with him. He has been a tremedous asset to our company. Outside of work, he enjoys spending time with his children. | ||||
 |
 |
 |
||||
|
Kenneth Martin Master Electrician |
Joel Depue Electrician Apprentice |
Gunnar Calhoun Electrician |
||||
|
Kenneth recently joined McGrew. He has 30+ years of experience in residential, along with doing custom homes, commercial, and service work. When he is not working, he enjoys riding his motorcycle and spending time with his wife and two dogs. |
Joel started his career with McGrew in 2020. He also has been in electrical school and is working towards a bachelor’s degree in counseling. Outside of work he enjoys volleyball, disc golf, medieval weaponry, and history. |
Gunnar has worked for McGrew since 2021. He spent 4 years in electrical school, 2 years as a journeyman and will be taking his masters this year. Outside of work he enjoys hunting, fishing, and spending time with his friends and family. |
||||
 |
||||||
|
Ron Parker Electrician |
|
|||||
|
Ron is a proud Veteran of the United States Navy. He brings over 20 years of experience to McGrew. He is skilled in industrial, commercial, and residential electrical services, in both large and small-scale contracted jobs. There is no job that he cannot perform. Ron ensures that our customers’ needs are met by giving them an honest assessment of their issues and then his expert advice on the next course of action. Outside of work there is always more work to do on the homestead in Banks, Arkansas |
|
|
|
|
|
|
||
|
|
